FREQUENTLY ASKED QUESTIONS

1. Do you offer Cash on Delivery (COD)?

Yes. COD is available on eligible orders and serviceable locations.

2. Do you provide free shipping?

Yes. We offer free shipping on orders above ₹2,000.

3. How long does delivery take?

Delivery usually takes 3–10 business days depending on your location.

4. Can I return my order?

We do not offer returns for refunds. We only offer exchanges under our Exchange Policy.

5. How many days do I have to request an exchange?

Within 2 days of receiving your order.

6. How do I request an exchange?

Contact our WhatsApp support with your order number and reason for the exchange.

7. How can I contact TIVA Fashion?

You can reach us through our WhatsApp support or the Contact Us page on our website.

8. Are your products premium quality?

Yes. TIVA Fashion specializes in premium-quality women's clothing designed with comfort, elegance, and craftsmanship in mind.